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Mapping Experiences
James Kalbach
This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.
250 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 13 de mayo de 2016 |
| ISBN13 | 9781491923535 |
| Editores | O'Reilly Media, Inc, USA |
| Páginas | 384 |
| Dimensiones | 196 × 223 × 17 mm · 636 g |
| Lengua | Inglés |
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