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![Cover for Cecilia Varcasia · Business and Service Telephone Conversations: An Investigation of British English, German and Italian Encounters (Paperback Book) [1st ed. 2013 edition] (2013)](https://imusic.b-cdn.net/images/item/original/194/9781349449194.jpg?cecilia-varcasia-2013-business-and-service-telephone-conversations-an-investigation-of-british-english-german-and-italian-encounters-paperback-book&class=scaled&v=1632413275)