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![Cover for Franziska Kruger · The Influence of Culture and Personality on Customer Satisfaction: An Empirical Analysis across Countries - International Management Studies (Paperback Book) [1st ed. 2016 edition] (2016)](https://imusic.b-cdn.net/images/item/original/561/9783658125561.jpg?franziska-kruger-2016-the-influence-of-culture-and-personality-on-customer-satisfaction-an-empirical-analysis-across-countries-international-management-studies-paperback-book&class=scaled&v=1465640856)