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![Cover for Griffin, Jill (The Griffin Group, Austin, Texas) · Customer Loyalty: How to Earn It, How to Keep It (Paperback Book) [New and Revised edition] (2002)](https://imusic.b-cdn.net/images/item/original/880/9780787963880.jpg?griffin-jill-the-griffin-group-austin-texas-2002-customer-loyalty-how-to-earn-it-how-to-keep-it-paperback-book&class=scaled&v=1461408752)