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![Cover for Oliver Fuhrmann · Systemisches Customer-relationship-management in den Neuen Medien. (Paperback Book) [German edition] (2012)](https://imusic.b-cdn.net/images/item/original/018/9783867467018.jpg?oliver-fuhrmann-2012-systemisches-customer-relationship-management-in-den-neuen-medien-paperback-book&class=scaled&v=1409764630)
![Cover for Oliver Fuhrmann · Systemisches Customer Relationship Management in den neuen Medien: Innovative Kundenbindungsprogramme (Paperback Book) [German edition] (2003)](https://imusic.b-cdn.net/images/item/original/425/9783838663425.jpg?oliver-fuhrmann-2003-systemisches-customer-relationship-management-in-den-neuen-medien-innovative-kundenbindungsprogramme-paperback-book&class=scaled&v=1408630637)