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![Cover for Renee Evenson · Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities (Paperback Book) [Special edition] (2013)](https://imusic.b-cdn.net/images/item/original/983/9780814432983.jpg?renee-evenson-2013-powerful-phrases-for-dealing-with-difficult-people-over-325-ready-to-use-words-and-phrases-for-working-with-challenging-personalities-paperback-book&class=scaled&v=1405767361)
![Cover for Renee Evenson · Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results (Paperback Book) [Special edition] (2012)](https://imusic.b-cdn.net/images/item/original/324/9780814420324.jpg?renee-evenson-2012-powerful-phrases-for-effective-customer-service-over-700-ready-to-use-phrases-and-scripts-that-really-get-results-paperback-book&class=scaled&v=1399290417)
