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![Cover for Richard R. Shapiro · The Welcomer Edge: Unlocking the Secrets to Repeat Business (Paperback Book) [Revised edition] (2013)](https://imusic.b-cdn.net/images/item/original/006/9780989037006.jpg?richard-r-shapiro-2013-the-welcomer-edge-unlocking-the-secrets-to-repeat-business-paperback-book&class=scaled&v=1410244020)