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Raving Fans: A Revolutionary Approach to Customer Service Kenneth Blanchard Abridged edition
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Raving Fans: A Revolutionary Approach to Customer Service
Kenneth Blanchard
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
| Medios de comunicación | Audiolibro Audiolibro (CD) (Audiolibro en CD) |
| Número de discos | 1 |
| Publicado | 13 de enero de 2004 |
| ISBN13 | 9780739309537 |
| Etiqueta | Random House USA Inc |
| Dimensiones | 129 × 149 × 15 mm · 104 g |
| Tiempo de juego | 01:30:00 |
| Lengua | Inglés |
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