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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty Carmine Gallo Ed edition
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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
Carmine Gallo
Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers.
256 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 16 de junio de 2012 |
| ISBN13 | 9780071793209 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 256 |
| Dimensiones | 234 × 158 × 24 mm · 514 g |
| Lengua | Inglés |
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