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The Big Book of Customer Service Training Games Peggy Carlaw UK edition
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The Big Book of Customer Service Training Games
Peggy Carlaw
Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.
209 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 16 de octubre de 2006 |
| ISBN13 | 9780077114763 |
| Editores | McGraw-Hill Education - Europe |
| Páginas | 209 |
| Dimensiones | 186 × 232 × 13 mm · 416 g |
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