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Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks John Burgess-Julia Connell 1.º edición
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Developments in the Call Centre Industry: Analysis, Changes and Challenges - Routledge Studies in Business Organizations and Networks
John Burgess-Julia Connell
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
208 pages, 4 black & white illustrations, 26 black & white tables, 4 black & white line drawings
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 15 de junio de 2006 |
| ISBN13 | 9780415357029 |
| Editores | Taylor & Francis Ltd |
| Páginas | 224 |
| Dimensiones | 150 × 220 × 20 mm · 462 g |
| Lengua | Inglés |
| Editor | Burgess, John |
| Editor | Connell, Julia (UTS, Sydney, Australia) |
