L. Burton

Quality Customer Service Rekindling the Art of Service to Customers L. Burton 2nd edition

Quality Customer Service Rekindling the Art of Service to Customers is an empowering and groundbreaking book providing educational narratives of the change required to enhance customer service. This ground breaking book unwittingly unfolds with a novel like flow through the lens of seven friends, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, who represent key industries and interact through group discussions of specific customer service scenarios. The reader walks though a vivid day in the life of each friend s customer service concern. The bunch meets at the end of the week to share their experiences and discuss what they have learned. Each friend experiences good and bad service and compares the differences.