Michael Riley

Managing People (Hospitality Managers' Pocket Books) Michael Riley

Managing People provides a practical approach to applying management techniques in the 1990s. It will help professionals in the hotel and catering industry responsible for personnel and training. Managers will gain an understanding of vital aspects of
people management.


Riley explores how aspects such as labour cost, utilisation, labour market behaviour and pay are inseparable from skills of people management, particularly in a labour-intensive industry. It is especially of relevance for managers with responsibility for personnel and training, though degree-level students will also find its non-prescriptive approach helpful. Michael Riley has extensive experience in the hotel, institutional and conference sectors of the industry. He is a lecturer in management studies in the Department of Management Studies for the Tourism and Hotel Industries at the University of Surrey.

Practical approach
Key author in the hotel and catering field
Ideal for both managers and students