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Anger in the Air: Combating the Air Rage Phenomenon Joyce A. Hunter New edition
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Anger in the Air: Combating the Air Rage Phenomenon
Joyce A. Hunter
Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?
238 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 15 de junio de 2009 |
| ISBN13 | 9780754671930 |
| Editores | Taylor & Francis Ltd |
| Páginas | 236 |
| Dimensiones | 156 × 234 × 14 mm · 453 g |
| Lengua | Inglés |
