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Customer-centered Reengineering: Remapping for Total Customer Value Peter D. Schiffrin English Language edition
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Customer-centered Reengineering: Remapping for Total Customer Value
Peter D. Schiffrin
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 1 de junio de 1994 |
| ISBN13 | 9780786302987 |
| Editores | Irwin Professional Publishing |
| Páginas | 240 |
| Dimensiones | 160 × 240 × 20 mm · 498 g |
| Lengua | Inglés |
| Colaborador | Peter D. Schiffrin |
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