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The Kindness Revolution: The Company-wide Culture Shift That InspiresPhenomenal Customer Service Ed Horrell Ed edition
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The Kindness Revolution: The Company-wide Culture Shift That InspiresPhenomenal Customer Service
Ed Horrell
Explains that providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees. This book traces culture characteristics of companies, including their strong conviction that: each employee has an important job to do; and each employee should be empowered to make decisions.
208 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 16 de septiembre de 2006 |
| ISBN13 | 9780814473078 |
| Editores | Amacom |
| Páginas | 208 |
| Dimensiones | 236 × 162 × 26 mm · 472 g |
