How Organizations Deliver Bad Customer Service <br>(and Strategies That Turn It Around!) - Barbara Khozam - Libros - Barbara Khozam, Inc. - 9780983679608 - 1 de agosto de 2011
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Barbara Khozam
How Organizations Deliver Bad Customer Service <br>(and Strategies That Turn It Around!)

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Today?s consumer views loyalty to a business as a fad, and they also expect everything and then some. The companies that are thriving (and will continue to thrive) deliver amazing customer experiences. Customer service isn?t just about being a department or a policy; it is about creating a culture where customers can?t wait to do business with you, and are excited to refer their friends to you as well. This book?s characters, Negative Ned and Positive Paul, illustrate the ABSURDITY of terrible customer service and the simple steps necessary to improve nearly every customer experience.

Medios de comunicación Libros     Paperback Book   (Libro con tapa blanda y lomo encolado)
Publicado 1 de agosto de 2011
ISBN13 9780983679608
Editores Barbara Khozam, Inc.
Páginas 208
Dimensiones 140 × 220 × 10 mm   ·   263 g
Lengua Inglés  

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