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Measuring Service Performance: Practical Research for Better Quality Ralf Lisch
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Measuring Service Performance: Practical Research for Better Quality
Ralf Lisch
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro
214 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 24 de junio de 2024 |
| ISBN13 | 9781032836966 |
| Editores | Taylor & Francis Ltd |
| Páginas | 212 |
| Dimensiones | 174 × 246 × 18 mm · 392 g |
| Lengua | Inglés |
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