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The Experience: The 5 Principles of Disney Service and Relationship Excellence Bruce Loeffler
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The Experience: The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company.
304 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 8 de mayo de 2015 |
| ISBN13 | 9781119028659 |
| Editores | John Wiley & Sons Inc |
| Páginas | 304 |
| Dimensiones | 164 × 238 × 28 mm · 506 g |
