Brian S. Norman

If the Air Force Knew What It Already Knows About Management Improvement: Implications for Manpower and Quality Management Brian S. Norman

The project, ?If the Air Force Knew What it Already Knows About Management Improvement: Implications for Manpower and Quality Management,? takes the reader on a decade-by-decade discovery of the service?s management improvement (MI) quest. The thesis asserts that if the Air Force knew what it already knows about management improvement (MI), then perhaps insights could be gleaned to tackle today?s challenges. Research methodology primarily consisted of reviewing the decades of service MI from 1947 until the present. The project focused on history relating to the manpower and quality (MQ) management career field, created in 1996 by the US Air Force chief of staff. Historical memoranda, letters, Air Force and defense publications, directives, guidance, reports, data, and other literature provided the building blocks of the project. The author set out to develop a sketch of the decades of manpower management, and then to analyze examples of what can be learned from the decades of experience. Finding and conclusions reveal historic MI intents, with leaders creating various inservice means to support their ideas. The history describes the budget climate and related factors, the key players, and an overview of MI tools and programs. The analysis reveals examples of what can be learned. First, it explores patterns in history. Next, we see the dilemma of making existing knowledge more corporate (accessible). Then, we find chronic MQ manning and training shortfalls. The author recommends the project be used by the MQ community as a springboard for further application and study.