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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems Thomas T. Hirata
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Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP / ERP Systems
Thomas T. Hirata
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.
120 pages, 4 black & white illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 15 de octubre de 2008 |
| ISBN13 | 9781420083811 |
| Editores | Taylor & Francis Inc |
| Páginas | 116 |
| Dimensiones | 235 × 159 × 14 mm · 318 g |
| Lengua | Inglés |
