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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage James L. Heskett
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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
James L. Heskett
240 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 11 de noviembre de 2008 |
| ISBN13 | 9781422110232 |
| Editores | Harvard Business Review Press |
| Páginas | 240 |
| Dimensiones | 156 × 242 × 22 mm · 450 g |
| Lengua | Inglés |
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