David N. Chalk

Management by Commitment: Other Business Books Have Told You What to Do - This Book Will Tell You How to Do It! David N. Chalk

This book reports a breakthrough in the management discipline of planning and controlling the work within the corporation. It has been successfully implemented in several types and sizes of organizations. The name of this new leadership style is "Management-By-Commitment. It is easy to understand, simple to implement within the corporate organizational management team and involves only three pieces of paper and six steps: Step 1: Executives share the annual business plan down from level to level delegating those sections to which a Subordinate organization is assigned to contribute. Step 2: The subordinate organization responds by preparing and submitting performance objectives to their senior manager which tells him exactly how they will achieve what They have been assigned. Step3: The senior manager conducts meaningful dialogue with his subordinate manager. When recommended objectives are understood, agreed upon, and accepted they become performance commitments and are documented on the subordinate's performance plan. Step 4: As work proceeds, the subordinate organization monitors their own performance. Where there is a potential problem identified which may threaten the results desired It is escalated immediately with recommended corrective actions. At this point, the senior manager applies coaching skills and becomes a mentor to his subordinate organization. The subordinate's performance plan is updated allowing both levels of managers to operate in an environment of "no surprises" Step 5: A periodic commitment status report is completed by the department and provided to their senior manager. Step 6: Annually, a performance evaluation is completed by the senior manager on each of his subordinate managers using Their performance plan and status reports as references. This one page evaluation replaces the old subjective "report card" and is totally objective being performance related. This book presents "Manage