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Outsourcing and Service Work in the New Economy: the Case of Call Centres in Mexico City Jose-luis Alvarez-galvan
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Outsourcing and Service Work in the New Economy: the Case of Call Centres in Mexico City
Jose-luis Alvarez-galvan
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector.
225 pages, Illustrations
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 21 de mayo de 2012 |
| ISBN13 | 9781443837385 |
| Editores | Cambridge Scholars Publishing |
| Páginas | 225 |
| Dimensiones | 148 × 212 × 23 mm · 430 g |
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