Cynthia Marie Kivland

Tolerant Communication Skills Handbook Cynthia Marie Kivland

The material in this handbook will help you to understand tolerant communication ?from both sides of the desk. Tolerant communication is a process in which each person intentionally interacts on a social and emotional level with their head and their heart! What does it look like to communicate in a tolerant manner? By reading and practicing the activities in this handbook, you will gain tools and skills to communicate in a more tolerant and smarter fashion, whether to individuals and groups or via spoken communications, written communications, and even electronic communications.