Carlo G Santoro

Retail Sales & Customer Service - Volume 1 Carlo G Santoro

Volume 1 - Sales Principles & Fundamental Concepts of Customer Service - is designed to assist workers just like you, employed in a retail sales or service environment, at an entry or team member level. This volume explores the importance of sales and good customer service in Retail and outlines the basic principles associated with such a role. Gaining a full understanding of these principles and concepts before venturing out onto the sales floor will not only make a job in this field easier for you to grasp, but will help lay the foundations to a successful career in a range of retail sales and customer service roles. In Volume 1, fundamental principles such as product knowledge, store presentation and understanding basic retail formulae are explained, together with how factors such as body language and personal hygiene can affect the success of a sale. Occupational health and safety, competitor analysis and working as part of a team are also covered, as well as exploring cultural differences in a retail environment. We Discuss; Self-Development & Your Career Sales & Customer Service Product Knowledge Store Presentation Personal Presentation & Hygiene Behaviour & Body Language Working Together Occupational Health & Safety Retail Figures & Formulae Competitor Analysis