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Service Management: The New Paradigm in Retailing
Kandampully
This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
316 pages, biography
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 9 de diciembre de 2011 |
| ISBN13 | 9781461415534 |
| Editores | Springer-Verlag New York Inc. |
| Páginas | 316 |
| Dimensiones | 243 × 163 × 23 mm · 687 g |
| Lengua | Inglés |
| Editor | Kandampully, Jay |
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