Regina Chua

F.i.r.e.f.l.y.: Consultative Engagement Regina Chua

Embracing the consultative engagement approach, the book discusses in unique detail the interaction of you and your customer - going so far as to include personality differences of different customer types. Practical and down to earth, the simple acronym called FIREFLY is your tool to help you build relationships with your stakeholders. You'll find out how easy it is to turn any deadlock into a dialogue and make even the toughest customer open up to you. No matter what industry you work in or the position of your job, FIREFLY will open the door to a new way of thinking