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This is Service Design Doing: Applying Service Design Thinking in the Real World Marc Stickdorn
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This is Service Design Doing: Applying Service Design Thinking in the Real World
Marc Stickdorn
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
500 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 19 de enero de 2018 |
| ISBN13 | 9781491927182 |
| Editores | O'Reilly Media |
| Páginas | 500 |
| Dimensiones | 233 × 187 × 25 mm · 854 g |
| Lengua | Inglés |
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