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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Janelle Barlow 2.º edición
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow
Introduces the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback. Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers.
250 pages
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de agosto de 2008 |
| ISBN13 | 9781576755822 |
| Editores | Berrett-Koehler |
| Páginas | 304 |
| Dimensiones | 153 × 228 × 20 mm · 452 g |
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