Enamul Haque

Cloud Service Management and Governance: Smart Service Management in Cloud Era Enamul Haque

Once an organisation adopts cloud computing, it quickly becomes apparent that the traditional approaches to IT Service Management processes will need to undergo drastic changes to integrate and run Bi-Modal IT Service Operations. This book is an alleyway to manage enterprise could services with a framework that consists of progressive Service Management practices to ensure practical, strategic, and modular methodology for the positive transformation of ITSM for cloud delivery models is followed. It illustrates how to optimise your current IT Service Management processes using modern service management frameworks, including ITIL 4, IT4IT - from conceptual service blueprint to the most efficient service operations. It has very easy to understand process workflows with grand synthesis with enterprise service management and cloud operations management using Agile, DevOps, Robotic Process Automation, with a value-based approach. It gives facile explanations to the cloud service management reference architecture, IT value streams and service models. Comprehensive features include: - Cloud Service Management Framework.- Transformation and Transition Planning actions for ITSM processes.- Value stream workflows with detail explanations for the incident, problem, change management and other processes- Detail KPIs for performance monitoring and continuous improvements.- A full setup manual of smart cloud governance for the better decision-making process.- Complete guide on setting up your Cloud Centre Of Excellence with defined roles and responsibilities.- And many more never seen cloud capability related facets for making your cloud service management successful and measurable.