Luk Bierens

Key Performance Indicators in Operations Luk Bierens

The idea to write this book comes from my long years work as operations management consultant. My job is to accompany companies to continuous better performance. According to the mantra: "Tell me your performance indicators and I tell you how you behave," it is clear that every company needs a clearly structured key performance indicators pyramid. Traditional KPI pyramids regularly lack a strong hierarchical build-up, do not incorporate operational risks and do not link capital productivity with worker or cost productivity. Quite often, the indicators drive operational leaders to focus on short term results, increasing risks in the future. Typical for such companies are increasing fire-fighting activities. This book is an attempt to bring all these requirements under one well-structured operational umbrella according to my personal mantra: "Firefighting sucks. Push them back"