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Customer Relationship Management: How to Turn a Good Business into a Great One! Graham Roberts-Phelps
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Customer Relationship Management: How to Turn a Good Business into a Great One!
Graham Roberts-Phelps
This title is all about the latest techniques for attracting and retaining customers. It looks at techniques of "customerized selling", how to create a culture of creativity in your business; ideas for customer service skills, and how to segment your customers by value, pattern and buying criteria.
230 pages
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 13 de marzo de 2001 |
| ISBN13 | 9781854181145 |
| Editores | Thorogood |
| Páginas | 230 |
| Dimensiones | 150 × 220 × 20 mm · 540 g |
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