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Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again Susan Nash
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Delighting Your Customers: Keep Your Customers Coming Back, Time and Time Again
Susan Nash
This practical guide offers advice to companies and organizations, on how to implement a customer service strategy that keeps customers coming back. It presents case studies, research findings, quizzes and checklists to help companies re-evaluate their own customer care and retention policies.
144 pages, illustrations
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de febrero de 2001 |
| ISBN13 | 9781857035964 |
| Editores | Little, Brown Book Group |
| Páginas | 144 |
| Dimensiones | 150 × 220 × 10 mm · 220 g |
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