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Funeral Home Customer Service AZ: Creating Exceptional Experiences for Today's Families Alan D Wolfelt
Funeral Home Customer Service AZ: Creating Exceptional Experiences for Today's Families
Alan D Wolfelt
Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
236 pages, b/w illus
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de abril de 2005 |
| ISBN13 | 9781879651449 |
| Editores | Companion Press,US |
| Páginas | 236 |
| Dimensiones | 157 × 228 × 16 mm · 408 g |
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