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Customer Service and Beyond Dawn Mushill
Customer Service and Beyond
Dawn Mushill
In a nation where price alone once dictated consumer decision, a bruised economy and resulting surge of fierce competition have shifted the focus from cost to service. As the humanizing of the customer encounter glides into the spotlight, it's a new dance. Unfortunately, not everyone knows the steps.and some of us are clumsy.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 1 de septiembre de 2008 |
| ISBN13 | 9781934509227 |
| Editores | Thomas Noble Books |
| Páginas | 296 |
| Dimensiones | 150 × 17 × 225 mm · 435 g |
| Lengua | Inglés |
