Mik Kersten

Output to Outcome: An Operating Model for the Age of AI Mik Kersten

Output to Outcome: An Operating Model for the Age of AI by Dr. Mik Kersten reveals why AI productivity gains are failing to materialize: organizations remain trapped measuring outputs like lines of code instead of business outcomes that drive success. Drawing on data from over 8,000 value streams, Kersten shows that as AI makes outputs nearly free to produce, the constraint has shifted to organizational structure and connecting strategy to measurable results. The book provides a comprehensive Product Operating Model with the Outcome Loop that connects inputs to outcomes, the Outcome Tree that scales across organizations, and seven critical shifts from functional silos to flow-optimized value streams, giving leaders the framework and playbook to transform their organizations from output factories into outcome engines before competitors do.