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Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations Johanna Woydack Softcover Reprint of the Original 1st 2019 edition
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Linguistic Ethnography of a Multilingual Call Center: London Calling - Communicating in Professions and Organizations
Johanna Woydack
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions.
214 pages, 38 Illustrations, black and white; XV, 214 p. 38 illus.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 3 de enero de 2019 |
| ISBN13 | 9783030066390 |
| Editores | Springer Nature Switzerland AG |
| Páginas | 214 |
| Dimensiones | 150 × 220 × 10 mm · 454 g |
| Lengua | Alemán |
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