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Service Innovation and Management: Digitalization, Service Infusion and Customer Experience - Future of Business and Finance 2025 edition
Service Innovation and Management: Digitalization, Service Infusion and Customer Experience - Future of Business and Finance
By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience.
| Medios de comunicación | Libros Hardcover Book (Libro con lomo y cubierta duros) |
| Publicado | 29 de enero de 2025 |
| ISBN13 | 9783031765599 |
| Editores | Springer International Publishing AG |
| Páginas | 184 |
| Dimensiones | 150 × 220 × 20 mm · 463 g |
| Lengua | Alemán |
| Editor | Witell, Lars |
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