Naomi Mwai

Effects of Tqm on Library Service Provision: a Case Study of University of Nairobi Library, Kenya Naomi Mwai

T. Q. M is based on principles of satisfying user's needs as well as continuous improvement, teamwork and good leadership. The current rapid technological changes are impacting greatly on modern management approaches. Many library managers are embracing TQM in the hope of improving the quality of the services provided to the users. TQM has proven to be the critical solution to library management since more and more users are becoming conscious of the quality of services that they wish their libraries provide to them. Moreover with newer technological services such as the virtual libraries, the physical libraries ought to improve on service delivery to retain their customers. This publication will be useful to Library and other Information Professionals