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Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering Robert Heinrich 2014 edition
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Aligning Business Processes and Information Systems: New Approaches to Continuous Quality Engineering
Robert Heinrich
Business processes and information systems mutually affect each other in non-trivial ways. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model.
233 pages, 36 black & white illustrations, 24 black & white tables, biography
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