Dmitriy Maslov

Modeli Mirovykh Premiy Po Kachestvu: Sovershenstvovanie Sistemy Upravleniya, Organizatsionnaya Samootsenka, Benchmarking Dmitriy Maslov Russian edition

Mirovye premii po kachestvu, Premiya Deminga, Premiya Boldridzha, Evropeyskaya premiya kachestva (EFQM), Yaponskaya premiya kachestva, a takzhe Premiya Pravitel'stva RF v oblasti kachestva, yavlyayutsya ne stol'ko konkursnymi modelyami, skol'ko instrumentami sovershenstvovaniya organizatsii. V knige rassmotreny sami modeli i priveden opyt kompaniy-laureatov mirovykh premiy: kommercheskikh i obshchestvennykh organizatsiy, predstaviteley krupnogo i malogo biznesa, promyshlennosti i sfery uslug, finansovogo sektora i IT-kompaniy. Praktikum k kazhdoy glave pozvolit chitatelyu proanalizirovat' i strukturirovat' poluchennye znaniya, ulovit' detali podgotovki i uchastiya v konkursakh kachestva, a takzhe nauchit'sya primenyat' modeli premiy dlya samootsenki i benchmarkinga. Kniga predstavlyaet interes dlya rukovoditeley predpriyatiy i organizatsiy, predprinimateley, menedzherov i spetsialistov po kachestvu, studentov i prepodavateley ekonomicheskogo profilya. Nesmotrya na to, chto kniga byla napisana v 2007 godu, material ostaetsya aktual'nym i vostrebovannym so storony biznesa, akademicheskogo soobshchestva, ekspertnykh krugov i professionalov v oblasti kachestva.