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Impact of Customer Service Elements on Customer Satisfaction &loyality: a Pakistan's Perspective Samina Jahan
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Impact of Customer Service Elements on Customer Satisfaction &loyality: a Pakistan's Perspective
Samina Jahan
This study stands to investigate the impact of customer service elements on customer satisfaction and loyalty in B2B (Business to Business) market and to find out the most important elements of customer services which have strong impact on satisfaction in Pakistan's scenario. The nature of this study is exploratory and the selected population for data collection consists on the retailers of mobile phone companies.
| Medios de comunicación | Libros Paperback Book (Libro con tapa blanda y lomo encolado) |
| Publicado | 17 de septiembre de 2012 |
| ISBN13 | 9783659241383 |
| Editores | LAP LAMBERT Academic Publishing |
| Páginas | 68 |
| Dimensiones | 150 × 4 × 226 mm · 119 g |
| Lengua | Alemán |
Ver todo de Samina Jahan ( Ej. Paperback Book )