Yermakova Svetlana

Modernizing Health Care Yermakova Svetlana

The book discusses the innovative growth areas for management processes in healthcare institutions of the Russian Federation. The author defines the basic principles and methodological approaches that are required for the formation of a process-oriented medical management system based on business processes and suggests an indicator framework for evaluating the efficiency of process-oriented management aimed at improving the medical service quality. The author analyzes the experience of applying process approaches to management, defines the key factors determining the success of project implementation and proves the practicability of introducing process-oriented management for the purpose of modernizing healthcare economics. The book is likely be of use to leaders of medical institutions, public health management professionals, participants of MBA programmes and DBAs who are interested in modern administration models for healthcare organizations.