Ravi Kumar Jain

A Study on Factors Influencing Outsourcing Decisions: Experiences in the Indian Banking Sector Ravi Kumar Jain

Outsourcing has been the most popular and exciting business practice that has emerged in the last two decades enabling organisations to redefine their value chains, efficiently execute business functions and gain competitive advantage by delivering greater value to their customers. NO wonder, outsourcing decisions have emerged as crucial elements of business strategy today for the organisations across industries globally, irrespective of size, scale and location of their operations. while outsourcing has radicalized business practices, a substantial amount of academic research is also devoted to study various facets and implications of outsourcing decisions,albeit limited to a developed country's perspective. In the absence of literature on outsourcing from developing country's perspective, this book, attempts to fill the gap by analyzing five different dimensions of outsourcing decisions in the context of Indian banking sector,among other ideas. The book shed light on important factors that influence the attitude of decision makers towards outsourcing, and should be useful to professionals, especially outsourcing vendors, and academicians in the field of outsourcing.