Recommended - J. Christian Andersen - Libros - Books on Demand - 9788771703696 - 21 de octubre de 2015
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Satisfied customers are good — but not good enough!

Going from customer satisfaction to customer loyalty requires a deeper insight into the mechanics of loyalty and a new perspective on customer service.

Combining theory with solid and inspiring case stories, this book will help you to gain a deeper understanding of the approach to customer service that has brought massive success to some of the world’s leading businesses.

Read the book before your competitors and become the company that customers will love to recommend.


Be the company people love to recommend

Medios de comunicación Libros     Paperback Book   (Libro con tapa blanda y lomo encolado)
Publicado 21 de octubre de 2015
ISBN13 9788771703696
Editores Books on Demand
Género Management
Páginas 124
Dimensiones 135 × 215 × 8 mm   ·   178 g
Lengua Inglés  
Idioma original Inglés

Mas por J. Christian Andersen

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