Johnny Ch Lok

Airline industry service performance management strategy Johnny Ch Lok

?Global air transport network time managementIn the future, if the country has a strong and affordable global air transport network, it will bring more advantages. Due to many travellers expect to catch air planes which can fly to another country in short time, it can reduce accidents occurrence chance on sky or on sea. So, short time flying can be more attract to compare long time flying. So, it explains that why many travellers prefer to choose one way flying more than transfer another /other air plane(s) flying. Although, they need to pay more air ticket fee. So, if the country's airport can have more subways number and large subways areas to let many arrival air planes and leaving air planes need to fly from land or fly to land in the country's airport frequently. Then, the travellers can buy any air tickets to book same day or next day or later day flight time to fly to any country to travel more easily, when the country's airport has large area size and many subways to let many airplanes can stay in its aircraft subways in same time. Then, the country's airport flight frequency will increase, it means that there are many travellers can catch airplances to fly to other countries in any time very easily from themseleves country's airport. It is time-sensitive feeling to let the country's travellers, they can feel to fly to other countries to travel in short day. They do not need delay to fly to any countries, when the flight airline is either full seat or the time can not permit any air places land on the country's subways. So, none delaying time sensitive travelling frequent flight model will be one attractive flight flying method to influence the country's travellers choose to frequent travelling behavior. Because they do not change their travelling day, due to airplanes have no enough seats supply or the country's airport has no enough land subways to let any airplanes to stay to cause delaying their flight travelling booking seat day expect. So, airport is similar to airline to need to use different customer relationship management to attract returning travelling customers . It brings this question: What are the most attractive motivation factors in airport travel market?I believe that factors may include airport loyalty, various flight time arrangement distribution channel, passenger check in or check out, lagguage safe delivery, airport security service. Moreover, flight schedules are also a main factor influences the travellers' final travelling country choice decision among different travelling countries. However, if the country's airport can build good loyalty image when passengers are staying in the country's airport in short time, it can show a more attractive motivator to increase travellers' consumption desires when they are staying in the country's airport in short time. Hence, airport 's loyalty seems have relationship to influence travellers' consumption behavior when they are staying in the country's airport. For example, when the different countries' travellers feel enjoyable and happy to stay in the country's airport longer time. Then, their airport long time staying behavior will raise their consumption desire and chance to find any right restaurant to eat food or drink or find any right retail shop to buy right products in airport. Hence, when the country's airport can build loyal customers relationship. Then, it will bring the advantages or benefits to the airport's any retail shops or restaurants on sale growth aspect, such as: