Johnny Ch Lok

Introduction to Employee Service Psychology Johnny Ch Lok

Staff individual work psychological factorMiller ( 1966) explains psychology means what the science of mental life. Mental life refers to three phenomena: behaviors, thoughts and emotions. However, in any organizations, employees will have any characteristics of work psychology to influence whose performance or behavior in any working environment. For example, when the employee feels stressed, he will feel thoughts and emotion to be negative or poor as well as he also feels fear the he can not finish his tasks to let his supervisor or manager feels unhappy or he will complain his working performance is inefficient, even he will dismiss him on the day or later. Then, his fear emotion will influence he may not cooperate with his other same level of staffs in their team easily. It is one good feeling stresses at work case explains how and why the employee will perform worse or poor level suddenly in any organizations. For another example, when a group of staffs need to make decisions, and the extent to which, a person's attitudes towards particular groups of staffs can influence his or her behavior towards them within the department. The organization's team leaders, e.g. manager, supervisor, CEO, he/she will need have good emotion managing ability and managing ability to perpare how to manage his/her teams to cooperate work together in any teams efficiently. In this high stress working environment, the high stress feeling employee will need to judge how to do his behavior in order to manage his teams work together efficiently daily. Hence, some attention is also paid to defining how situations differ from each other psychologically. The high level leader or CEO position managing staff will need to know the supervisor or manager's personality and psychological characteristics tendency how to influence their behavior, think and feel in certain ways in order to let he/she has more confidence to manage the different departments' managers or supervisors more easily, such as the CEO, the top level leader. So, the top level, CEO needs have good work psychological knowledge to know how to manage his/her middle level, such as mangers, supervisors more easily. Then, he /she may have more confidence to manage whose organization efficiently and effectively. So, when the top level employee, such as CEO can know every middle and low level manager or supervisor individual personality characteristics factor. Then, he/she can increase more confidence to know how to manage each department, each team in low and middle level organization structure more efficiently and effectively.