Johnny Ch Lok

The Relationship Between Facility Management and Service Performance Johnny Ch Lok

?Hotel facilities influence hotel consumer choiceTravellers choose hotel to live. They will consider price, room comfortable feeling, hotel location, gum sport or entertainment service facility supplies, hotel room booking service etc. factors to decide whether the hotel can achieve every traveller individual minimum living need. However, whether hotel facilities factor will be the main factor to influence travellers' living needs. How and why do travellers consider hotel facilities whether are enough supply or facilities of quality to satisfy their demand to cause their living choice to the hotel final decision. Usually, hotel's customers won't plan to live too long time, e.g. more than three months in the hotel. Because they are travelling aim. It will bring this question: Does hotel facilities quality consider to influence their hotel living choice if the traveller is short-term traveller to the country? However, some travellers who have effort to spend money to live high class hotels, even their journey is short trip. Hence it seems that short trip, hotel living reason can not influence the high class hotel travellers' living comfortable demand to the high class hotel room. Hence, the high class hotel room's facility management quality is also needed high performance. Even, when they need to eat breakfast, lunch, dinner in the high class hotel canteens or playing any sport equipment, or gum equipment or wathching movie in the hotel's small cinema room . They must need high class hotel can supply more entertainment, restaurant, sport facilities to satisfy their comfortable needs in the high class hotel. Moreover, they must consider safety issue when they are living in the high class hotel. So, thy must demand the hotel have enough five fright equipment in their rooms, or corridors and the stairs to let them can leave the dangerous locations to arrive the most safe locations immediately when the hotel has fire accident occurrence in any where . So, it ensures that the high class hotel's customers must ensure the high class hotel's facilities can satisfy their any one of above these needs before they decide to live this high class hotel. In fact, high class hotel's room price must be more expensive to compare the low class hotel. So, it explains why high class hotel's consumers will need the hotel has safe and good quality of facilities to let them to feel it is one reasonable price, safe, good service and good facilities' high class hotel to live. Usually, when the traveller arrives the country to travel, the travelers chooses the hotel to live, it is whose first time visit in common. So, he/she ought consider that the hotel environment seems it is good or bad to let the traveller to select to live. If the hotel's facility environment is new and beauty and design colorful to let the first time travellers to feel. Then, it is possible that good facilities environment can influence the first time travellers to select to live, even the hotel's room price is more expensive to compare other similar hotels in the travelling living places. Hence, it explains why hotel facilities can influence traveller individual room booking choice. When he/she is the first time to visit the hotel to select whether to live or not.?How and why facility management can influence workplace productivity to bring customer satisfactionFacility management is one part of manufacturers or retailers as their productivity in workplace as their input and functionalistics within physical environment.