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Hardcover Book
Winning In Service Markets: Succ...
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Wirtz, Jochen (National Universi...
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Positioning Services In Competit...
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Service Marketing Communications...
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Designing Customer Service Proce...
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Balancing Capacity And Demand In...
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Crafting The Service Environment...
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Designing Complaint Handling And...
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![Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Services Marketing: People, Technology, Strategy (Paperback Book) [Ninth edition] (2021)](https://imusic.b-cdn.net/images/item/original/820/9781944659820.jpg?wirtz-jochen-national-university-of-singapore-singapore-2021-services-marketing-people-technology-strategy-paperback-book&class=scaled&v=1648540082)